1. "Customers are telling businesses, 'I don't care if every member of your staff graduated from Harvard.
    "顾客对企业说‘我可不在乎你的每个员工是否都毕业于哈佛，

2. Sales staff in white coats "diagnose" skin types on "computers" and blind customers with the science of damaged molecules and DNA repair.
    推销人员穿着白大褂，在"电脑"上给消费者"诊断"皮肤类型，用修复受损分子和DNA这些技术来蒙蔽消费者。

3. Mr. Forsgren said the number of staff, now at 17,000, would "come down significantly in the next two months, mainly through the loss of seasonal employees".
    佛斯格伦先生说员工人数现为17,000人，"今后两个月内公司员工数量会显著下降，这主要是因为季节工的减少。

4. Repeated references (提到) to the staff as "family" only emphasize the feeling of being left alone and having been told a lie.
    反复称全体雇员为"一家子人"只会使你更感到自己被遗弃后孤零零的感觉，以及被人骗了的感觉。

5. On top I put a few General Staff maps I had picked up from friends.
    最上面我放了几张从朋友那里搞来的总参谋部的地图。

6. Of the current staff, 5,000 are employed on a temporary basis, he said.
    "他说目前的员工中5,000人是临时雇佣的。

7. Lighten up. Once in a staff meeting, one of the most powerful chairmen in the entertainment industry became very angry over tiny problems, scolded each worker and enjoyed making them fear him.
    放松。一次在员工会议上，一位娱乐业最有影响的董事长由于一些微不足道的问题大发雷霆，责备每一位员工，为能使员工害怕自己而感到满足。

8. I realized I shouldn't take out General Staff maps.
    我意识到了我不应该把德国总参谋部的地图拿出来。

9. Increases in information and knowledge-based businesses are reducing levels of middle management. Top managers get all the information needed to work together with front-line staff.
    随着以信息和知识为基础的行业的不断增多，中层管理者数量在不断减少。高级管理者掌握着与一线员工协调所需的所有信息。